After-sales Service

Warranty Period:                                                              

  Service notice                                  Issue Judging                            Warranty coverage                         Parts delivery/ On-site service

Beyond Warranty Period/Warranty Void:

                                                                                               Parts repair & replacement                    Parts delivery/ On-site service

Operation problems:

                                                                                                            Trouble Shooting Assistance

Warranty:
Lao Soung Machinery Co., Ltd. warrants to the Original Purchaser for a period of (1) year from the date of arriving at port. Well preserving the documents with the date of arriving at the port is highly recommended. During the warranty period, if machine is damaged caused by defects in material and workmanship, the defective component parts will be repaired or replaced free of charge so the machine could be restored for normal operation.

Beyond the warranty period or warranty void, customer shall be responsible for all the expenses incurred such as component, freight charge, daily salary, flight charge, etc.

This warranty does not cover:
(1) Consumables.
(2) Motor is fully submerged in water or experiencing phase failure.
(3) Machine failure or parts damage caused by improper or abnormal use, misuse, neglect, or accident.
(4) Failure or damage caused by unauthorized modifications and specification changes.
(5) Damage caused by non-compliance with the maintenance provisions of the operating manual.
(6) Failure or damage resulting from force majeure, such as nature disasters, wars, etc.

Operational problem obviation:
When machine malfunction or performance issue reported, our sales engineers will provide professional guidance that helps eliminate the operational problems.

Machine adjustment:
Our sales engineers can provide off-site suggestions based on client's particular sieving requirement. An on-site inspection could also be arranged as the operating conditions may not be clearly informed by telephone conversation. Please contact the authorized local agent/distributor for more information.

At Lao Soung, we deeply understand that to ensure a smooth production line is paramount important. To reduce the downtime, we keep sufficient amount of consumables and parts so that customers can quickly have them changed. Of course, only Lao Soung Machinery and its authorized dealers allow you to acquire the quality original parts in the shortest time. All machines and parts made by Lao Soung Machinery are under strict quality control. Even your machine has been operated for more than 10 years; new parts can always be fitted perfectly and properly installed.

Therefore, Lao Soung's commitment to customer service is the greatest assurance to high efficiency for your business and vibro-separator & filter you have. We guarantee that Lao Soung Vibro-Separator & Filter can properly operate more than 20 years under normal operating condition.