Warranty period:

Standard warranty of 12 Months from date of shipping.

This warranty does not cover:

(1) Consumables.
(2) Machine failure or parts damage caused by improper or abnormal use, misuse, neglect, or accident.
(3) Motor exposed to water/excess moisture or experiencing phase failure or current surges/fluctuations.
(4) Failure or damage caused by unauthorized modifications to equipment.
(5) Damage caused by non-compliance with the maintenance provisions of the operating manual.
(6) Failure or damage resulting from force majeure, such as nature disasters, wars, etc.

Operational problem solving:

Please contact Lao Soung via email or phone if you are experiencing equipment malfunction or unexpected change in production performance.

Adjustment to Lao Soung separator:

Our engineers can provide technical advice via email, phone, or video conference to suit your sieving requirement. For on-site inspection please contact your authorized local agent for more information.